Return Policy

Last Updated:

Returns and Refunds

At Artisticcalmglow, we want you to be completely satisfied with your purchase of our aromatic candles. If you are not satisfied, we offer returns and refunds in accordance with the following policy.

Return Period

You have 14 days from the date of delivery to return your purchase for a full refund. The item must be unused, in its original packaging, and in the same condition as when you received it.

Eligible Items

The following items are eligible for return:

• Unused candles in original packaging
• Items that are defective or damaged upon arrival
• Items that do not match the description on our website

Non-Returnable Items

The following items cannot be returned:

• Candles that have been burned or used
• Items damaged due to misuse or improper care
• Custom or personalized orders

Return Process

To initiate a return, please contact us within 14 days of delivery:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. We will provide you with return instructions and a return address
4. Package the item securely in its original packaging
5. Ship the item back to us using a trackable shipping method

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Contact Us

For questions about returns or refunds, please contact us at:

Artisticcalmglow
UNIT N The, Bartonfields Centre
Sutton Lane
Derbyshire DE65 5SG
United Kingdom

Email: contact@artisticcalmglow.world

Phone: +442081910802

Changes to This Policy

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to this page.

← Back to Home